Servicing & Maintenance
Planned preventative maintenance that keeps lifts safe, compliant and reliable. Tailored service plans, LOLER examination support and clear written reports.
Independent lift engineers
The lift company
The lift company
buildings rely on.
Servicing, repairs, 24-hour breakdown callout and full modernisation — for passenger, platform and goods lifts.
- 24-hour callout
- All makes & models
- Fully insured
- No long tie-ins
< 1 hr
avg. emergency response
Four things, done properly.
Whether it's planned maintenance or a lift that's down right now, we keep you moving.
Repairs
Fast diagnosis and lasting fixes — doors, controllers, drives, ropes and hydraulics. All makes and models, with honest advice on what actually needs doing.
24-Hour Callout
Lift broken, or someone trapped? Round-the-clock emergency response with rapid attendance and absolute priority for entrapments.
Modernisation
Breathe new life into an ageing lift. Controller and drive upgrades, new fixtures and full refurbishments that improve reliability, efficiency and ride quality.
Real lifts. Real engineering.
A look behind the lift doors — motors, controllers, shafts and the hands-on work that keeps them running.
Why Accolade
Independent, direct, and on your side.
We're manufacturer-independent, so our advice is honest and our pricing is transparent. You deal with the people who actually do the work — no call centres, no long tie-in contracts.
- Directly employed, qualified engineers
- All makes & models — passenger, platform, goods, hydraulic & traction
- Transparent quotes & no-obligation site surveys
- Flexible service plans with no lengthy tie-ins
- Fully insured and working to LOLER & relevant standards
15+years' combined experience
500+lifts maintained
1hravg. emergency response
100%directly employed engineers
Trusted by the people who can't afford downtime.
★★★★★
Called them at 7am with a trapped passenger and they had an engineer on site within the hour. Professional, calm and sorted it fast.
★★★★★
We switched our service contract to Accolade and the difference is night and day. Clear reports, no surprise bills, lift's never been more reliable.
★★★★★
They modernised two tired old lifts for us. Smoother ride, fewer breakdowns and genuinely good value. Highly recommend.
Where we work
Covering London & the South East.
Fast, reliable lift cover across the capital and surrounding counties. Not sure if we reach you? Just ask — we'll always be straight with you.
Check your area
Frequently asked questions
How quickly can you attend a breakdown?
Our emergency line is staffed 24 hours a day, 365 days a year. Entrapments are always treated as top priority, and we aim to be on site quickly — typically within the hour for emergencies in our core coverage area.
Do you work on all lift types and brands?
Yes. We're fully independent and work on all makes and models — passenger lifts, platform lifts, goods lifts, hydraulic and traction systems. You're never locked to a single manufacturer.
Do you offer service contracts?
We do. We'll build a maintenance plan around your lift, your building and your budget — with clear reporting and no lengthy tie-in periods.
Is a quote free?
Always. Quotes and site surveys are free and no-obligation. We'll explain exactly what's needed and why, in plain English.
Are you insured and qualified?
Yes — we're fully insured, our engineers are qualified, and we work to LOLER and the relevant industry standards on every job.
Get in touch
Book a service, or get a free quote.
Tell us about your lift and we'll come straight back to you. For breakdowns and entrapments, call the 24-hour line — day or night.
-
24-hour phone 0330 043 0000
-
Hours Office: Mon–Fri, 8am–5:30pm · Emergency: 24/7